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Field notes from the front of house.

Playbooks, benchmarks, and product deep-dives, written for the people who run the property.

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How was your stay at The Hawthorne, {{first_name}}?

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Recent field notes.

Playbooks, benchmarks, and product deep-dives, written for the people who run the property, not the people who buy the software.

GEO for hospitality marketers: how to write content that LLMs cite

Geo2 min read

Generative engine optimization is the SEO of the next decade, and the hospitality category is unusually well-suited to it. Here's how to write product, resource, and changelog content that LLMs quote verbatim, without writing for the LLM at the expense of the operator.

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Blog — Autumn