How it works

Five stops between PMS connection and revenue impact.

Autumn isn't a stack of point tools — it's an operating system for hospitality. Here's the journey, end to end.

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PMS connect×Segment×Send×Close loop×Convert

Post-stay survey

Sending to 1,242 past guests · 30-day window
Subject
How was your stay at The Hawthorne, {{first_name}}?

Hi {{first_name}},

Thanks for staying with us last week — it was a pleasure hosting you. We'd love to hear how the room and the neighborhood worked for you.

— The team at The Hawthorne

Send Tuesday at 9:00 AM PT
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01

From the first connection to the close-loop, end to end.

Autumn isn't a stack of point tools — it's an operating system for hospitality. Here's the journey in five stops.

Stop 01

Connect your PMS in an afternoon.

Autumn's hospitality data model maps to Mews, Cloudbeds, and the long tail of regional PMS without a six-month integration sprint. Reservations, rate plans, and add-ons sync within minutes.

Stop 02

Segment by stay, not by SKU.

Build cohorts from booking patterns, room categories, length-of-stay, channel, and prior NPS — all without leaving for a CDP. Autumn's segmentation is hospitality-native, not retail-shoehorned.

See it in Email marketing
Stop 03

Send the right channel at the right moment.

Email pre-arrival, social pre-launch, reputation follow-up — every channel composes against the same record so the whole journey stays in lockstep with the booking.

See it in Social media
Stop 04

Close the loop on every guest interaction.

Reviews, NPS, and operational tickets route to the right owner with the booking context already attached — so the team that can fix it sees what they need.

See it in Reputation
Stop 05

Turn direct demand into bookings.

A brand-native checkout that loads sub-second on mobile and writes back to the same record — so attribution, retention, and reporting come for free.

See it in the Booking engine

Bring direct bookings back to you.

No risk. 10-minute onboarding. We pay for the ads.

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How Autumn works — one record, every channel